Verified decision guide
Kiro Payment Failed: Restore Paid Access
Recover a past-due Kiro subscription: payment retries, card updates, outstanding balances and paid-feature restoration.
Direct answer · individual self-serve subscription
Settle the failed payment to restore paid features
For an individual self-serve Kiro subscription marked past due, paid features are unavailable while payment retries run over several days. Update the payment method and settle the outstanding balance; Kiro documents immediate paid-access restoration after payment succeeds. The exact retry schedule is undisclosed.
First check Manage Plan → Current Subscription on the identity you subscribed with. A successful payment is the recovery condition; saving a replacement card alone does not prove the balance has been paid.
Choose the recovery path from your account state
| What you see | Next action | Confirmation |
|---|---|---|
| Past due / failed payment | Check card validity, available funds and any bank block. Update the payment method and settle the unpaid balance. | Successful payment and restored paid access. |
| Automatic retry is pending | Kiro retries over several days. Use the payment-recovery path if you need to resolve the balance. | Check the payment result; no exact retry count or deadline is published. |
| Paid plan active, credits exhausted | Check the upgrade or add-on decision. | A quota condition calls for capacity, not a past-due recovery procedure. |
| You cancelled the plan | Check cancellation timing and retained credits. | Voluntary cancellation has its own next-cycle consequences. |
| AWS-managed organization account | Ask the administrator to identify the AWS billing path. | Do not assume the individual card portal controls an organization invoice. |
Recover the self-serve subscription
- Open the profile menu in Kiro, then Manage Plan. Confirm the subscription status and invoice history for the subscribed account.
- Choose Add Payment Method or edit the existing method; complete card details, billing address and any requested 3D Secure check in Kiro's customer portal.
- Pay the outstanding balance. If payment still fails, check with your bank and use Kiro billing support.
- Confirm the successful payment and restored paid features. If payment succeeded but access remains unavailable, report that specific mismatch to billing support.
Unknown — account_dependent: why a bank declined this payment, the account's unpaid amount, and an unresolved payment/access mismatch. Unknown — undisclosed: exact retry times and retry count. These sources do not establish compensation, refunds or preservation of unused credits during a past-due period.
Sources and freshness
- Kiro payment recovery and invoices
- Kiro billing and credits
- Kiro billing identities and payment questions
- Kiro billing support
TraceCheck maintainer: review weekly and when payment recovery, retries or billing-account routing changes. Retry timing and account-specific failure causes remain Unknown.
For current plans and allowances, see the product guide.